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Webmarketing Book Reviews from the Marketing Manager's Point of View

Most of our clients are marketing managers looking to integrate Websites into their overall marketing strategies. There are many books on Webmarketing, but too many either overpromise or overwhelm with technical data.

On this page we review current Webmarketing books. We look for solid business sense, technical accuracy, and a unique perspective on the World Wide Web. You can order any book online right now, many at a substantial discount.

After you've made your selections, click on any Order link and then click on CHECK OUT to complete your order.


Tell Us What You Think

Heard about a good book on Webmarketing? Want us to review it for "business savvy" as well as technical quality? Have comments on our book page? Want more information about how our design services can help you create Web-based promotions? Drop us a line at jaderiver@jaderiver.com.


Our Top Picks:
(See the complete book reviews, plus more titles, after this list.)

a four star book! This month's Hot Pick:
Jim Sterne's brand-new book about Customer Service on the Web

a four star book! Business-savvy, Cyber-smart:
Craig Settles' Cybermarketing Essentials for Success

a four star book! Our all-time favorite:
the classic World Wide Web Marketing from Jim Sterne

a three star book A little too technical for most marketing managers, Dahl's Internet Commerce is still worth a look

a three star book Guerillas Storm the Web:
The author of the original Guerilla Marketing series, Jay Conrad Levinson, looks at Webmarketing in Guerrilla Marketing Online



Complete Reviews and Ordering Information

a four star book!Our Hot Pick:
Customer Service on the Internet

Customer Service on the Internet:
Building Relationships, Increasing Loyalty, and Staying Competitive
by Jim Sterne

Paperback, $24.95 before discount.
Publication date: September 1, 1996

Jim Sterne does it again. The author of one of our favorite WebMarketing books, World Wide Web Marketing, is back with a brand new book about customer service on the Internet.

When you look at marketing on the Web, you're looking at more than just sales. While we believe that not every business can sell successfully on the Web, most can promote before sales and provide customer service after sales. Both can positively impact your company's net revenues. A four star book.


Order CUSTOMER SERVICE ON THE INTERNET by Jim Sterne
(To complete your order, click on any Order link and then click on CHECK OUT.)
Sterne bookcover:

a four star book!Still our favorite: Webmarketing as one part of your overall strategy

World Wide Web Marketing:
Integrating the Internet into Your Marketing Strategy
by Jim Sterne

Paperback, List: $24.95
Publication date: November 1, 1995

A nearly perfect book for marketing managers, this one explains the Web the way you need to know it. Excellent emphasis on integrating the Web with existing marketing strategy, and good coverage of the technologies like online payment options that you need to understand, without the bits and bytes of the parts you can leave to your Web designer. If you buy only one Web marketing book, we recommend this one.


Order WORLD WIDE WEB MARKETING by Jim Sterne
(To complete your order, click on any Order link and then click on CHECK OUT.)
Dahl bookcover:

a three star A little too technical, but we like it

Internet Commerce by Andrew Dahl, Leslie Lesnick
Paperback, List: $32.00
Published by New Riders
Publication date: June 1996 1562054961

A nicely done book, just a little too technical for most marketing managers. If you have a technical background, or you're a Webdesigner looking for a business-oriented resource, this is an excellent choice.


Order INTERNET COMMERCE by Dahl and Lesnick
(To complete your order, return to any Order page and then click on CHECK OUT.)

a two star book Good Emphasis on the Business Plan

Marketing on the Internet: Multimedia Strategies for the World Wide Web by Jill H. Ellsworth , Matthew V. Ellsworth
Paperback, List: $24.95
Published by John Wiley & Sons
Publication date: April 1995

A good book, dry, but with excellent coverage of how to develop a Web-based business plan.


Order MARKETING ON THE INTERNET by Ellsworth and Ellsworth
(To complete your order, return to any Order page and then click on CHECK OUT.)
Settles bookcover:

a four star book!Another Nearly Perfect Webmarketing Book

Cybermarketing Essentials for Success by Craig Settles
Paperback, List: $24.95
Published by Ziff Davis Press
Publication date: November 1995

Another nearly perfect marketing manager's book, this one gets right to the bottom line: what makes a Web-based promotion a commercial success.


Order CYBERMARKETING ESSENTIALS FOR SUCCESS by Craig Settles
(To complete your order, click on any Order link and then click on CHECK OUT.)

a three star book Guerillas Take to the Web

Guerrilla Marketing Online: The Entrepreneur's Guide to Earning Profits on the Internet by Jay Conrad Levinson, Charles Rubin
Paperback, List: $12.95
Published by Houghton Mifflin Co
Publication date: July 1, 1995

Like the other Guerilla Marketing books, this one pushes into creative marketing, with one action idea after another. No danger of too much technical detail here, there's also not quite enough about what makes Webmarketing different. You won't find many practical tips on how to place hyperlinks or what to do about the limited size of a Webpage. It's not much help to copywriters trying to get used to a new medium.

But the book does hit Levinson's strengths: getting you to think, and getting you to act. We like it, and the price is right, but don't make this your only Webmarketing book--combine it with something like Sterne's or Settle's that have more detailed advice for marketing in cyberspace.


Order GUERILLA MARKETING ONLINE by Levinson and Rubin
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a one star bookAll Sizzle, No Steak?

How to Make a Fortune on the Information Superhighway : Everyone's Guerrilla Guide to Marketing on the Internet and Other On-Line Services by Laurence A. Canter, Martha S. Siegel
Paperback, List: $13.00 Published by Harpercollins (Paper) Publication date: October 1, 1995

The title told us just about everything we needed to know about this book. First, it's attempting to capitalize on the Guerilla Marketing series created by Conrad Levinson, but where Levinson's books are aimed at small businesses trying to turn creativity into effective marketing action, this one is more for those who'd like to believe there's a gold mine waiting to be discovered in their own backyard. Slick and sassy, the style didn't work for us, even though some of the content is quite good. If you believe that you have to dream big, sell hard, and "You, too, can make a fortune!" instead of growing a business, you'll probably find quite a lot to like about this book.


Order HOW TO MAKE A FORTUNE ON THE INFORMATION SUPERHIGHWAY by Canter and Siegel
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a two star book"Hi, my name is John, and I'm a Webmarketer"

Marketing on the Internet:
A Proven 12-Step Plan for Promoting, Selling and Delivering Your Products and Services to Millions over the Information superhighway
by Michael Mathiesen

Paperback, List: $34.95
Published by Maximum Press
Publication date: October 1, 1996

OK, it's not quite like that. But almost. This is, indeed, a 12 step program for marketing on the Web. The author is a missionary for his own program, who believes that, step by step, you can achieve a perfectly harmonious Internet marketing plan. There's a lot to like about this book, but in a niche that already runs to two line titles, this one pushes four, and that same, slow, steady, "cover all the bases" caution permeates the book.

Frankly, we prefer the guerilla marketing approach of getting a great idea, putting your heart and soul into it, and then moving on to something new when the time is right. We like business plans, but this one is a little too methodical for our tastes: we're not sure most marketers could keep their interest up long enough to get to steps 7, 8, and 9.

However, if you're a business owner, feeling cautious about the Internet, and want to start small, stay small, and move slowly, this is a reasonable approach. And if you're a marketer who tends to run too fast towards the big goal and overlook the details, this book could be just what you need to doublecheck your plans and make sure you're being realistic as well as proactive. Finally, if you're the kind of person who reads 6 or 7 marketing books before starting a new promotion, this is a good choice for fourth or fifth--sort of the "buy a big car, drive slow, and let the other guys get the speeding tickets" approach.


Order MARKETING ON THE INTERNET: A 12-STEP PROGRAM by Mathiesen
(To complete your order, return to any Order page and then click on CHECK OUT.)

a three star bookRight on Target: Publicizing and Promoting on the Web

Online Marketing Handbook:
How to Sell, Advertise, Publicize, and Promote Your Products and Services on the Internet and Commercial Online Systems
by Daniel S. Janal

Paperback, List: $24.95
Published by Van Nostrand Reinhold (Trade)
Publication date: April 1995

This is a really nice book with a good sense of how to do promotions as well as straight sales on the Internet. Well-written, business-oriented, and with a number of topics that aren't covered in books that jump straight into "Here's How to Build Your Website." We like it. A smaller book, easy to read on the plane or fit in a briefcase. A good ideas approach to publicity and advertising on the Internet.


Order ONLINE MARKETING HANDBOOK by Janal
(To complete your order, click on any Order link and then click on CHECK OUT.)

a one star bookDon't Bet The Store on This One

Selling on the Internet:
How to Open an Electronic Storefront and Have Millions of Customers Come to You!
by James C. Gonyea , Wayne M. Gonyea

Paperback, List: $24.95
Published by McGraw-Hill
Publication date: March 1, 1996

Can you spell "overpromise"? This book does it on every page. On the other hand, while this book manages to promote most of the 6 Myths of Webmarketing, oddly enough it does get one thing very right: we really like the way they design a cyberstore. If you can tune out the promises and the hype, and just look at the nuts and bolts of storefront design, there's some good design stuff here. But despite what these authors say, once you build that storefront, you're still going to have to do some "roll your sleeves up and get to work" traditional marketing to publicize and promote it. Even then, don't expect "millions of customers to come to you."

The Web is a great 800 number. But just because 100 million people have a telephone, it doesn't mean they're going to call your business the first day you list in the phonebook. If you're going to set up a Website that sells something, this book is worth buying for the storefront advice--but don't use it for business plans or sales projections.


Order SELLING ON THE INTERNET by Gonyea and Gonyea
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Publishers:

Review copies of Webmarketing books may be sent to:

Book Reviews, Jade River Designs, 2000 Powers Ferry, Suite 300, Atlanta, Georgia, USA 30067


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More About Marketing on the Web
Service:
Our Public Service archives include the following references:
Winner of the Web Star Bronze Award + The Marketing Manager's
Plain English Internet Glossary

New terms this week include:
Autoresponder, e-Mail Marketing, Secure Server, Secure Shopping, Shopping Cart, Verisign.
+ Book Reviews of Current Web Marketing Books
New! Now order any reviewed book online for direct delivery.
+ Will the Web Work for Your Business?
A one-page look at what does and doesn't work on the Web
+ The 6 Myths of Web Marketing
(and what you really need to know)
+ "The Nintendo Generation"
Oct. 96 Interview with D. Calvin on Creating Web-based promotions
+ Paper Brochure vs. Online Brochure
Comparison Chart
+ List of Online Design Resources for Businesspeople
+ List of Webpublishing Copyright Resources

 
 

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